Warranty, Returns & Refund Policy

Warranty, Returns, Refunds Policy

Budget Computers & Tech Limited staff are obligated to ensure that your rights are NOT limited in any way.

Limiting your rights may include:

• Informing you that the manufacturer is solely obligated to remedy your faulty product
• Refusing to refund, replace or repair a product that is faulty and became faulty through no fault of your own within a time-frame considered reasonable under the Minimum Warranty.
• Failing to escalate or properly address any dispute you have in relation to any minimum timeframes and minimum remedies outlined in this document
• Failing to assist in a courteous and timely manner with a remedy that is in accordance with Budget Computers Kenya’s Warranty Policy

If at any time you feel that Budget Computers & Tech staff conduct is not in accordance with these guidelines then ask to speak to the Store Manager or Manager on Duty.

If your goods are faulty and you are entitled to a remedy under Budget Computers & Tech’s Warranty Policy, Budget Computers & Tech Limited will bear your reasonable expenses of making a claim under the Policy. This includes arranging and paying for, or reimbursing, the reasonable cost of the transport of the goods to and from your nearest store and/or to any repair agent, provided that you contact us in advance and obtain our prior approval.

This Guide applies to goods purchased directly from Budget Computers & Tech Limited.

The Kenyan Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, it requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer’

You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Budget Computers & Tech will provide a refund, replacement or repair in accordance with the

Budget Computers & Tech Warranty Policy set out in this document. This Policy only sets out the minimum time periods within which Budget Computers & Tech will offer you a refund, replacement or repair and your rights.

To obtain a refund or any other remedy please visit our store Budget Computers & Tech or contact us via our website at  https://budgetcomps.com/contact/. You will be required to provide proof of purchase from Budget Computers & Tech.

Budget Computers & Tech needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. Budget Computers & Tech reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

In most circumstances faulty goods will have been sold complete with out of the box accessories such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfillment of refunds, exchanges and replacements that customers have used their best endeavors to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.

Budget Computers & Tech Limited reserves the right to not provide a remedy in accordance with the Budget Computers & Tech’s Warranty Policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and Budget Computers & Tech has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances you may still have rights against Budget Computers & Tech.

Most manufacturers have dedicated support centers designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than Budget Computers & Tech, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your rights, you can contact our Store Manager.

Budget Computers & Tech or the manufacturer will determine, at no cost to the customer, whether the product is faulty and the cause of the fault within a reasonable time frame.

In the event of a fault and if the product is determined faulty through no fault of the customer, then the customer can request an exchange or refund of the original purchase price. Alternatively, customers can request repair free of charge in accordance with the manufacturer’s warranty. If the product is a Big & Bulky product (i.e. large/fixed kitchen goods and certain TVs), then, if possible, Budget Computers & Tech will organize with the manufacturer to repair the product at your premises because this is generally the most convenient remedy.